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FAQ


How do I find my photos?
All images are organized by 1. Location 2. Date 3. Time After choosing the location set the date and the approximate time you think you were passing our photographer so that you don't have to go through thousands of pictures to find yours.

How can I order?
The steps to order are as follows: Choose the photo(s) you wish to puchase and click on the basket. To complete the purchase, please log in or register in a simple way (only e-mail address and password needed) and check out with paypal or credit card. A few minutes after your order has been confirmed you will get an e-mail with a link(s) to your photo(s). You can also download the high resolution image(s) from your own account by logging in on our website.

What do I get for my money?
When you purchase a photo you will receive a link to an approximately 5472x3648 pixel or higher JPEG image (a slight variance in size is possible).
This resolution means the photo can be printed in A2 size (four times the size of a normal A4 paper) without loss of image quality. See this image for the details - click here

What if I don't get my photos?
You receive an e-mail confirming your order within minutes. In case you don't receive it, please check your spam mailbox or simply download your image(s) from your own account by logging in on our website. If that does not seem to work, contact us on Facebook via messenger or send us an e-mail.

Is Paypal the only way to purchase?
You can pay in two ways: by PayPal or by credit card on the Stripe secure payment interface (VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER)

When will you upload the pictures from the latest shooting session?
After a thorough inspection process we usually start upload in the evening of the shooting session. However, within maximum 36 hours after we finish shooting all the pictures are online. The simplest way to get informed is to follow us on Facebook where we always make a post when the upload is ready.

Can I buy the photos in RAW format?
No, sorry. Due to the quantity of the photos and the space demand of raw format we are unable to trade raw images.

How long do your photos stay online?
Our servers do not have indefinite storage space, however we definitely want to keep every image for at least a few years.

What do I do if I don’t find any pictures of me?
If you don’t see yourself based on the search conditions we may have missed you or your photo didn’t go through selection. To make sure you’ll find the photos you want we highly recommend you to go past our photographer several times. We focus on motorbikes and bicycles in the first place so if you’re travelling by car, honk and/or flash your headlights so that we definitely take some shots of you.

What is delivery time of Merchandise?
Delivery time is 10 working days in Hungary and 15 days in Europe.

Merchendise purchase procedure
We recommend that you start your purchase by simply registering on our site, or log in to your previously created account so you can also see your previously purchased images on our site. Your email address is necessary so that we can send digital images to this address. Email addresses will not be retained without your permission or request. We do not send unsolicited newsletters or advertisements.

You can order digital images together with the Foto Tuning and Social Media Package option in the usual way. By clicking on the cart icon in the lower right corner of the photos, you can move your selected photos to the cart and then pay for it according to the instructions. Payment is made through PayPal’s secure interface. Our site does not have access to private information or card information and therefore cannot store it. The order will be sent automatically in minutes after successful payment. If you haven't received an email, you may want to look in the "Spam" section of your email system. The emails contain a link/links that you can click to save your image/images in full resolution to your devices. You can find the direct link on the right side of the order specification. Click on “Download” The link can be clicked multiple times from multiple devices and can also be shared with anyone. Customers of Foto Tuning and the Social Media package will receive the modified images in a separate email within 3 working days, but the system will also send them the high-resolution original photos immediately. Thus, subscribers to the extra service will receive 2 emails. One automatic and one personal with the modified photos. Both emails contain links and instructions through which the images can be accessed.

To order souvenirs containing a unique photo, you must first select a photo or photos to add to the cart. If you have previously purchased a picture and would like to see it printed again, you can find and select your previous pictures in addition to the newly selected ones placed in the basket. Of course, our system does not charge EUR 9.5 again for these previously paid images! You can see for yourself in the "Cart" interface.

Then click on the "Merchandise" tab and select which item or items you want to order. The next step is to choose from the photos you have previously added to the cart or purchased earlier, the photo you want to order a gift with, then set the details (size, color, quantity) and - where possible - indicate what unique caption you want for the product. In the comment section you can also enter any other requests, needs or comments, which we will always read and act on them. When you have completed your purchase, click on the "Cart" tab, where you can review, add, modify your order, and then follow the instructions on the page to finalize your order. Souvenirs are delivered by mail, so we also need your delivery address. Payment is made through PayPal’s secure interface. Our site does not have access to private information or card information and therefore cannot store it.

Our system sends automatic e-mails about the status of the order and the delivery process, which contain all the important information.

If you have any further questions, you can also reach us by email, Facebook, and Instagram, and we will be happy to answer all of them.